Refund policy

We hope that you love your purchase, but if not, we are here to help!

To be eligible for a return, your item(s) must be in the same condition that they were received: unused or unworn, with tags/labels, and in its original packaging.

If your return request is approved, we will send you further instructions on how and where to send your package. All return items must be sent back to Hierarchy Events within 14 (calendar) days. Please note that the return shipping costs are the responsibility of the customer (unless otherwise indicated). Items sent back to us without first requesting a return through Customer Service will not be accepted.

We will notify you once the return package is received and inspected. If the return is approved, a refund will be issued for the full cost of the item(s) to your original payment method.  

Refunds
A refund can take up to 10 business days to be credited back to your original form of payment. Please remember it can take some time for your bank or credit card company to process and post the refund on their end. 

Exchanges
Because we are a boutique event supplies & gift store, items sell out fast! So the best (and fastest) way to ensure that you get what you want is to make a separate purchase for the new item as soon as possible and then return the original item back to us. Please refer to our 14-Day Return Policy above for more information.

Damaged / Defective / Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is damaged, defective or if you receive the wrong item, so that we can evaluate the issue and make it right. To help expedite this process, please send us a photo/video evidence to info@hierarchyevents.com or via text to (313) 799-2269.

Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on holiday/seasonal items, customized/personalized items, special orders, sale items or gift cards.

Additionally, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products, temporary tattoos or swimwear). Please get in touch with us if you have questions or concerns about your specific item.

Cancellations
We work hard to fulfill orders as quickly as possible, so please contact Customer Service at info@hierarchyevents.com immediately to request a cancellation.

If you wish to cancel your order before it has been shipped, please note that you will be assessed a 15% order cancellation fee, this amount will automatically be deducted from the credit amount.

If you cancel your order after it has been shipped, the cancellation request will be treated as a return with all applicable fees & regulations. Please refer to our 14-Day Return Policy above for more information.

In the rare event that Hierarchy Events needs to cancel an order, a full refund will be credited back to the customer’s original form of payment. Please refer to our Refund section above for more information.

Order Refusal
Orders which are refused at delivery will be assessed a 15% restocking fee.

Late / Delayed Shipments
Hierarchy Events is not responsible for lost, stolen or delayed packages. Refunds will not be issued for packages that arrive later than the anticipated delivery date. Please be advised, it is the customer’s responsibility to note our current order processing times and any special holiday cutoff dates that may be indicated in the banner section at the top of each page of our website when placing an order. Please refer to our Shipping Policy for more information.